Shipping depends on the country and the product you order.

We strive to provide expedited shipping globally. We use a private logistics firm to fulfill all orders other than Australia (which we fulfill ourselves). Generally, they will ship the next business day, or the day after depending on the time of the order.

Tracking is generated where possible, and each country has unique rules on importation that can determine the time it takes for delivery. We try to shoulder the costs related to your shipping, but will not cover importation duties and taxes in a country-specific manner. Write us if you have an issue or your bottles are caught in customs.

Note that some issues that can delay shipping relate to the use of languages not represented by roman letters.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused.  You’ll also need the receipt or proof of purchase. The reason for returning must also be given and needs to be for reasons unrelated to customer error. Customer errors are such things as misunderstanding the product use or bottle size. Anything clearly described on our website and product page cannot be used as a reason for a refund, as the buyer should be aware of those details when purchasing the product.

If you have used the product, SWIFF, and are unsatisfied with the results, please contact us to see if you are using it properly. SWIFF is a new type of product so it can take some time to get used to applying it. We'll ask you to take the SWIFF Challenge and if you don't smell the difference, we'll happily give you a full refund. That's our satisfaction guarantee.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

To start a return, you can contact us at contact@swiffspray.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If you used free shipping, you will be responsible for the return shipping and handling costs.

You can always contact us for any return questions at contact@swiffspray.com, and we will strive to do our best.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We do, we're so confident you'll love SWIFF that we'll refund you if you're not satisfied after using it. Take the SWIFF Challenge and if you can't smell the difference, we'll send you a refund.

If your order is not complete or not correct, please email us at contact@swiffspray.comor write a message on the Contact Us page, and we'll fix the problem asap.

Unfortunately, we cannot accept returns on gift cards.

SWIFF is made in the USA and Australia, to make sure we can
monitor the quality and distribution of our products. It was invented in Japan at the University of Tokyo by SWIFF Co-Founder and scientist, Dr JJ Richardson.

Yes! SWIFF is hypoallergenic, as are all the ingredients. That means there are no allergens in the formulation: No peanut, soy, milk, dairy, egg, wheat, nut protein, fish, or shellfish!

Yes! SWIFF does not contain any aluminum; it’s just two safe
natural ingredients.

SWIFF lasts almost indefinitely, but we encourage you to use
your bottle within 12 months of purchasing.

Some discoloration of the nozzles can occur after spraying, when bottles are left for a long period of time. Rest assured, the liquid inside of the bottle is unchanged and the product will work normally without discoloring your objects.

If the liquid inside the chamber is brown, leaking between the two chambers may have occurred. The odor neutralization and odor protection properties of SWIFF will still work as intended, but some discoloration of white fabrics can occur, so please be
careful.

Yes! Silver is completely safe for humans and has been used for over 6000 years as a medicinal antimicrobial.

It's actually one of the safest metals in existence as it doesn't interact with really anything in our body.

Read more about the safety of silver from this Dartmouth University explainer here.

Yes! The SWIFF for You total volume is 30 mL, far below the 100 mL maximum
allowed by TSA in the US.

Moreover, it’s water-based, non-flammable, non-toxic, and has no VOCs, parabens, accelerants, or fragrances. Like any closed bottle, cabin pressure can cause leakage, so give it a quick check after take-off and landing. 

Many washes! But we recommend re-applying after 5 washes or if your clothes start to smell again. 

Yes! The organic plant antioxidant naturally occurs in
healthy foods and drinks like chocolate and wine. The amount of silver in the coatings only harms odor-causers and is millions of times less than
what would be needed to harm a single fish.

Additionally, unlike other sprays, we don't use any propellants and volatiles. Not only are these harmful to us and the environment, they can pose health issues for pets, too (especially birds!).

SWIFF has no smell after drying and is fragrance free.

The plant antioxidant has a faint smell of grapes (or wine, as both are high in plant antioxidants), but normally only our mascot Sniffy can smell that. Dried, you and your clothes are odorless.

Silver has been used for thousands of years as an antimicrobial agent as it is naturally available and relatively abundant. It was only with the advent of synthetic antimicrobial agents that it fell out of favor.

However, it has recently re-emerged for use, especially for killing odor-causing microbes, because it is safe, non-toxic, environmentally friendly, and doesn't lead to antimicrobial resistance. You can read more about it on our blog.

SWIFF Spray (30 mL) has been tested on white silk, white cotton, white polyester, and untreated leather amongst other fabrics and we have not seen any staining yet.

Apply SWIFF normally, just be sure to not over-apply, and if you are really worried rinse SWIFF off 5 min after application. 

SWIFF Pets dispenses significantly more SWIFF per spray, be careful not to over-spray on light objects.

The colorless plant antioxidants stick to any surface on the molecular level, and hold the silver in place so that the coatings can have long-lasting antimicrobial activity.

It's a good idea to wipe both nozzles once you fully finish spraying something. This removes any residual plant antioxidant and silver so they don't clog or discolor the nozzles.

SWIFF will end up coating the dirt, oil, and microbes on your clothes instead of coating the fabrics. This means SWIFF will wash off faster as these nasty things are washed off. That's why we recommend spraying clean clothes!

If you really need to quickly get SWIFF off a solid surface like metal, ceramic, or glass, use soap, water, and a sponge.

If you need to remove it from a porous surface like fabric, treat it with your stain-remover of choice as those will break down the plant antioxidant.

Otherwise, SWIFF gradually comes off after multiple washings as the cloth fibers fray and wash off a little during each wash.

If you are wearing a tank-top, or going shirtless at the gym, you can spray SWIFF directly on your skin and get the same anti-odor effects. It won't wash off from your sweat, but will wash off skin with vigorous washing with soap and water.

Note that spilling silver nitrate on your skin can cause temporary black spots to appear, make sure to wash your hands after any spills, and any staining will disappear in 1-2 weeks as your skin sheds.